Frequently Asked Questions

Quick Off is the flagship Super App developed by Metavault Blockchain Ltd, a UAE-registered company. It is a comprehensive mobile and web platform that brings essential lifestyle services — E-Commerce, Healthcare, Education, and Travel — together under one unified digital identity, giving you everything you need in a single app.

Metavault Blockchain Ltd is a UAE-based technology company headquartered at Innovation City, RAKBANK Headquarters, Government of Ras al Khaimah, UAE (P.O. Box #30099). The company develops innovative digital platforms and super-app experiences. Quick Off and Meta Park are the two flagship products.

Quick Off is currently in its pre-launch phase. We are actively preparing for release on both the Apple App Store and Google Play Store. The app is registered under Metavault Blockchain Ltd. You can sign up for early access on our website to be notified the moment we go live.

Meta Park is Metavault Blockchain Ltd's next-generation metaverse tourism platform built on VR and immersive technologies. It allows users to explore global destinations virtually, attend business meetings in virtual environments, experience interactive gaming and digital entertainment, and purchase virtual land and digital assets.

Quick Off is being built as a globally accessible platform, with a planned rollout across multiple regions. Availability of specific services (particularly healthcare features) may vary by country due to local regulations. We will provide region-specific availability information at launch.

Download the Quick Off app from the App Store or Google Play (available at launch), open it, and follow the registration steps. You will need to provide a valid email address or phone number and create a secure password to get started.

You can request account deletion through the app's Settings → Account → Delete Account, or by emailing director@metavaultpay.com. We will process your request and delete your personal data in accordance with our Privacy Policy, subject to any legal retention obligations.

Tap "Forgot Password" on the login screen and follow the instructions to reset your password via your registered email or phone number. Never share your password or OTP with anyone — Quick Off staff will never ask for this information.

Yes. Your Quick Off account is tied to your credentials, not your device. You can log in on any supported mobile device or web browser. For security, we recommend enabling two-factor authentication and reviewing your active sessions regularly in the app settings.

Quick Off's Healthcare Hub includes an AI-powered health monitoring system, hospital booking, doctor appointment scheduling (specialist and general practitioners), and live video consultations. The platform connects you with qualified healthcare professionals and facilities, making healthcare access faster and more convenient.

No. The AI health monitoring system is an informational and early-warning tool only. It analyses health metrics and flags potential concerns that may warrant medical attention. It does not constitute medical advice, diagnosis, or treatment. Always consult a qualified licensed healthcare professional for any medical decision. Quick Off facilitates access to real doctors through its booking and consultation features.

Your health data is stored with end-to-end encryption and handled in accordance with our Privacy Policy. Health records are only shared with healthcare professionals you specifically book through the platform, and only with your explicit consent. We never sell or share health data with advertisers or third parties for commercial purposes.

Yes. Quick Off allows you to book appointments on behalf of family members or dependants. The patient's information must be provided accurately at the time of booking for the healthcare provider's records.

Quick Off's AI counseling engine analyses your academic profile, career aspirations, budget, and preferred study destination to generate personalised university and college recommendations from a global discovery database. The AI ranks institutions by compatibility and provides guidance on application requirements, deadlines, and scholarship opportunities.

The platform covers undergraduate, postgraduate, and professional programmes worldwide. The primary focus is on global college discovery and university admission counseling. Future updates may expand to include professional certifications, online courses, and language programmes.

No. Quick Off's Education Platform is a discovery and counseling tool that increases the quality and relevance of your applications. Admission decisions are made entirely by the respective institutions and are subject to their own criteria. We do not and cannot guarantee acceptance outcomes.

Quick Off uses 256-bit AES encryption for data at rest and TLS 1.3 for data in transit. Our infrastructure is SOC 2 Type II certified and undergoes regular independent security audits and penetration testing. Real-time AI-powered anomaly detection monitors for suspicious activity around the clock.

Immediately contact our support team at director@metavaultpay.com or call +971 54 732 3773. Change your password right away and enable two-factor authentication from the app settings. Review your recent activity and report any unauthorised actions as soon as possible.

Yes. Two-factor authentication is available and strongly recommended for all Quick Off accounts. You can enable 2FA through Settings → Security → Two-Factor Authentication. We support authenticator apps (TOTP) and SMS-based verification.

No. Quick Off staff will never ask you to share your password, PIN, or OTP through any channel — email, phone, or in-app chat. If you receive any request claiming to be from Quick Off or Metavault asking for these details, it is a phishing attempt. Report it immediately to director@metavaultpay.com.